MCH has a goal of complete customer satisfaction.  The only way we can determine if we are achieving our goal is to ask our customers how we are performing.  Here are just a few examples of what our customers are saying about working with us:

Why do you choose to work with MCH for your data needs?
MCH is a source of some very difficult to get but high quality lists.  The pricing is good and the service is excellent.
Healthcare Marketer

Their data is top-notch quality.
Deron Freatis, AccuData Integrated Marketing - Account Manager

Excellent hospital file!
Scott Click, Direct Medial Data - Western Region Sales

Clean, accurate, precise data.
Kristen McGrath, Alesco Data Group - Senior Account Executive

I work with MCH because they always have lists that fit our needs.  They are also affordable and they have a fast turnaround time.
Crystal Johnson, Management Executives - Marketing Director

They are easy to work with and seem to have the best selection of the lists that we need.
Paula Jones, NIMCO Manager

MCH seems to care whether or not my mail arrives at its destination.  They are willing to pay me for any mail that returns.
Linda Nichols, Novel Ideas

Quality of data, ease of ordering, and cost of information.
Susan Waters, HCPro Inc. - Marketing Traffic Manager

Friendly service.  It's a small company where we don't get lost.
Susan Larson, it takes two - Marketing Coordinator

We've been using MCH's library mailing lists for many years to promote our books because they seem to reach a comprehensive nationwide library audience.
Kathy Burgess, University Press of Mississippi - Advertising & Marketing Services Manager

 
I like my MCH sales representative because . . .
The staff is responsive.  My MCH rep analyzed our need and offered practical solutions.
Ken Cibroski, Ad Guidance, Inc. - President

My MCH rep has been helpful, responsive, and extremely personable.  I represent a small company, new in the market, but was provided with 'big company' service.
Brian Farr, History in Hand - Partner

She always gives 100% and is very knowledgeable on the lists that MCH offers.  I look forward to working with her more in the future - good job!
Education Publisher

I am always able to reach my MCH Sales Rep and in the event I have to leave a message, she always gets right back to me! She has a faster turnaround time than anyone I have worked with in the mailing list business.
Crystal Johnson, Management Executives - Marketing Director

She predicts my needs and asks questions when she sees something that seems questionable or inconsistent from my normal course of business.
Susan Waters, HCPro Inc. - Marketing Traffic Manager

The representatives are easy to work with and know us and our needs.
Paula Jones, NIMCO Manager

I like my MCH sales representative and her colleagues because they respond with helpful and professional customer service time after time.
Kathy Burgess, University Press of Mississippi - Advertising & Marketing Services Manager

My sales representative is very helpful, and she is prompt in her replies.
Linda Nichols, Novel Ideas

Friendly and prompt service.
Susan Larson, it takes two - Marketing Coordinator



Can you provide an example of how MCH helped you improve the results of your mailing campaign?

With the company I used before MCH, I had to deal with piles of returns.  I even asked that company if they would like me to send them my returns so they could correct their database using the corrected addresses.  They said, "No, don't bother."  With MCH, there are hardly any returns!
Linda Nichols, Novel Ideas

We had a lot of questions because this is a new business area. MCH exhibited patience in providing us with time to develop a successful marketing campaign.
Madeline Long-Gill, Best Value Seminars - Marketing Director

They provided higher counts than anyone else for education requests.
Deron Freatis, AccuData Integrated Marketing - Account Manager

 

Please give us your thoughts regarding data quality, price, and turnaround times.
We more than doubled the response rate we achieved last year with a different list provider.  The quality of the data is the most accurate we have seen in the past 5 years of working with different providers.  The price was reasonable and turnaround times were more than satisfactory.
Sylvia Caballero, FastWeb - Education Relations Associate

It is always a pleasure to work with MCH.  They offer prompt and efficient service.
B2B Broker

Wonderful!
Crystal Johnson, Management Executives - Marketing Director

I think that MCH mailing lists, prices, and turnaround times are a good value.
Kathy Burgess, University Press of Mississippi - Advertising & Marketing Services Manager

Competitive pricing and very quick turnaround time.
Susan Larson, it takes two - Marketing Coordinator

All areas are above the standard.
Susan Waters, HCPro Inc. - Marketing Traffic Manager

I appreciate the fact that I can send MCH my returns, knowing they are going to correct it in their database.
Linda Nichols, Novel Ideas

 
Additional Comments:
Our MCH sales representative opened our eyes to the true advantages of using MCH.  We're eager to use more MCH lists to increase our magazine subscription base.
GM of a Healthcare Publication

My MCH Sales Representative is extremely helpful and always tries to meet my needs.
Susan Waters, HCPro Inc. - Marketing Traffic Manager



If you're an MCH customer, we'd love to hear what you think, too. Click here to send us your comments.