Mail With Confidence!
How does the GetThere™ Guarantee work?
Return any mail pieces with MCH-compiled institutional addresses that have been returned by the post office due to an invalid address to MCH within 90 days from your invoice date for a refund of 50 cents per piece.

STEP 1
Contact your MCH Representative at 800-776-6373 for instructions on mailing your pieces back. Qualifying lists have been identified by our GetThere™ Guarantee symbol in the catalog. Lists are also identified on the attached paper and on your quote.

STEP 2
Group your changes together by what needs to be done with the institution. Use the following descriptions when sorting returns:

Change our information: Used when address is no longer valid. It may result in removing the contact, updating our records or deleting the institution because it is no longer open.

Suppress the institution: Used when the institution does not want to receive mail from your company. No records for this institution will be included on your future lists from MCH. Individual names cannot be suppressed or removed. There is a one-time $25.00 suppression set-up charge. An additional fee may apply for a large number of suppression requests. We do not pay a GetThere Guarantee™ refund for suppression requests. Secure the pieces together, by group, and place in envelope or box.

STEP 3
Return the mail to us and we’ll do the rest!

Frequently Asked Questions
Do I have to return the entire mail piece?
No. Only return the portion that has the address on it. If it was mailed in an envelope, just return the envelope. If address is printed directly on promotional piece, then the page where the address appears can be torn off and returned. Please do not put multiple addresses on a single sheet of paper. This prevents us from being able to sort properly.

How can I identify which pieces are MCH-compiled?
Refer to the list of MCH-compiled lists below. In addition, our catalog and quote identify lists that are MCH-compiled. Also available to you is our keycode service, which can be printed on the mailing label or elsewhere on the mailing piece. This can help you to quickly identify and analyze your mailing list. Ask your representative about this service.

Can I still send back changes after 90 days?
Yes, you will still receive credit for those that need to be deleted or changed in the system. You will not receive credit for addresses already changed in our system.

What restrictions apply to the guarantee?
The guarantee applies only to first time use of a list. It does not apply to reuse or multiple uses of lists. We do not refund for US Postal Service errors, nor for the use of endorsement lines, which cause the return of otherwise deliverable mail. In no event will MCH’s liability exceed the cost of the list.

How will I receive my credit?
A statement will be sent to you identifying the amount of credit you will receive toward your account.

Lists that are covered by GetThere™ Guarantee
All MCH-compiled lists are covered. Look for the symbols in our catalogs and the “GetThere™ Guarantee Applies” on your quote that indicate guaranteed lists.

Adult Day Cares
Alcohol & Drug Abuse Facilities
Ambulance Services 
Ambulatory Surgery Centers
Assisted Living Facilities
Bookstores
Cancer Centers & Services
Child Care Centers/Head Start
Churches
Colleges & Universities
Community Centers
County Extension Offices/Youth Groups
Dental Offices
Diagnostic Imaging Centers
Diocese/Archdiocese
Districts and Related Offices
Doctors
Domestic Violence Program & Shelters
Even Start Programs
Fire Departments
Government Offices 
HMO/PPO
Home Health/Hospice
Hospitals/Multihospital Systems
Jails & Correctional Institutions 
Libraries
Medical Group Practices
Museums & Zoos/Aquariums/Wildlife Habitats 
Nursing Homes
Pain Facilities
Parents as Teachers
Police Departments & State Highway Patrol Offices
Primary Care Program Institutions
Public Health Departments
Red Cross Chapters
Renal Dialysis/Transplant Services
Residential Treatment Centers
Retirement Homes
Runaway & Homeless Youth Centers
Schools
Schools of Nursing
Senior Centers
Sheriffs’ Departments
Summer Camps
Teachers
Urgent Care Centers/Corporate Offices 
Veterinary Practices

Lists that are NOT covered by GetThere™ Guarantee  
MCH also provides some lists compiled by outside sources, which are not covered by the GetThere™ Guarantee. We make every effort to identify lists that do not qualify for the guarantee in our catalogs and on quotes. 

These include:
MCH Enterprise Lists (identified with the symbol E)
Direct Mail Buyer files (identified with the symbol <>)
College Faculty
Academic Libraries
Selected subscription and membership lists

If you have any questions about which lists are covered; ask your MCH sales representative.